Your Booking.
The Details.

These terms apply to courses and packages booked with Tioman Dive Buddy (M) Sdn. Bhd. Check your selected package, room arrangement, arrival date and guest details before paying.

Payment & Confirmation

Prices are in Malaysian Ringgit (MYR), per person unless explicitly stated otherwise. Full payment is required at checkout. Your booking is confirmed after payment is successfully verified; adding a package to your cart alone does not confirm a booking.

Available arrival dates are shown at checkout. Dates blocked for full occupancy or monsoon closure cannot be selected. Keep your booking confirmation and payment receipt.

Room Occupancy

Private rooms require full occupancy: 1 guest for Single, 2 for Twin, 3 for Triple, and 4 for Quad. Guest counts from different packages may be combined only when the resort, exact room type, number of nights and arrival date match. Dorm beds are booked per person.

For example, 2 guests on a Fun Dive package and 2 guests on an Open Water package may share a Quad room when all four booking details above match. A change in guest count may require a different room arrangement; contact us before changing your booking.

Before You Book

Read the Package Terms for inclusions, travel and activity arrangements. Cancellation and refund requests normally require at least 30 days' notice before the start date; the applicable exceptions and refund deduction are explained in the Cancellation Policy and Refund Policy.

Health Declaration: Please notify us if you are: (A) 45 years old and above, or (B) under 45 but have had any physical or mental health issues within the past year. A PADI Health Declaration form with a doctor's signature and stamp is required. Failure to provide this document may result in refusal to participate in the course.

Your Selected Package

Your selected package and booking confirmation specify the accommodation, meals, dives, activities and equipment included. Course-only options do not include accommodation unless stated. Equipment arrangements vary by package; check the listed inclusions rather than assuming every package includes the same equipment.

Exclusions & Additional Charges

Ferry tickets and Marine Park fees are paid separately. Holiday surcharge: RM50 per person per trip, excluded from all package rates. It applies on relevant Malaysian and Singaporean public or school holiday dates. Confirm applicable dates and any additional charge with us before payment.

Arrival & Room Requests

Use the check-in and check-out times of your booked resort. Early check-in, late check-out and requests such as neighbouring rooms depend on resort availability and confirmation. A room preference does not change the resort or room type you purchased.

Itineraries & Ferry Travel

Activity order, departure times and dive or snorkeling locations may change with sea conditions and the day's operating arrangements. Ferry operators and the relevant authorities decide whether sailings proceed. Check your tickets and operator updates, and contact TDB promptly if a delay or cancellation affects your arrival.

We will communicate material changes to your booked package when known. If TDB cancels the service, the Refund Policy applies. A change to ferry travel does not by itself confirm a package refund or a new arrival date; contact us to review the affected booking.

Unused Services

Meals, dives or other included services that you voluntarily skip, including through early departure, are not separately refundable or exchangeable for cash. Any TDB service cancellation or other eligible exception remains subject to the Refund Policy.

Cancellation Requests

A cancellation request submitted at least 30 days before the course or package start date is eligible for review under our Refund Policy. No separate cancellation penalty is added beyond the stated refund deduction: approved website refunds return 90% of the total paid, with 10% deducted.

Email [email protected] with your booking reference, guest name, scheduled arrival date, booking confirmation and payment receipt. Keep our written response confirming how your request will be handled.

Guest cancellation requests made less than 30 days before the start date, including a change of mind, are not refundable. Requests arising from TDB's own service cancellation are handled under the Refund Policy. A request alone does not confirm a cancellation or refund.

Date Changes & Group Reductions

Changes after payment require TDB's written confirmation. Where your course or package provides a date-change option, that option remains subject to availability and coordination of your course and accommodation. For Open Water and Advanced Open Water course date-change requests, please give at least 14 days' notice as stated on those course pages. This is a date-change request period, not the cancellation deadline.

If fewer guests will travel, contact us with the revised guest count. Cancellation conditions still apply to cancelled places, and the remaining booking must meet the selected room's occupancy requirements.

Eligible Cases

Bookings are non-refundable except for the following cases, subject to review:

• A wrong arrival date was selected by mistake.
• A booking was made for a fully booked date because the availability notice was missed.
• A cancellation request is submitted at least 30 days before the course or package starts.
• TDB cancels the service because of unforeseen circumstances.

Eligibility & Amount

Refunds are considered for bookings made directly through tiomandivebuddy.com or a TDB customer-service channel. For a booking made through another seller, contact that seller about its booking and refund process.

For approved website refunds, 90% of the total amount paid is refunded and a 10% fee is deducted. Eligibility does not mean automatic approval.

Request Timing & Documents

Guest cancellation and refund requests must be submitted at least 30 days before the scheduled start date. Provide the booking confirmation and payment receipt. If TDB cancels the service after that deadline, contact us promptly following our cancellation notice; the 30-day advance-notice requirement does not prevent a request arising from our own cancellation.

Refund Process

We review the request and confirm the outcome before issuing a refund. The stated 10% refund fee applies.

Online Bank Transfer: Approved refunds are normally credited to your bank account within 3–5 working days.

Credit Card: Refunds are processed back through the card-issuing bank.

Requests outside the stated conditions may be declined. Contact us if you need help understanding the outcome.

Fun Dive package prices may be subject to change if there is an increase in the price of RON95 fuel.

Full Payment: For customers who have made full payment prior to any RON95 price increase, the original package price will be honoured, and no additional charges will apply.

This policy ensures customers are informed of potential price adjustments due to fluctuations in fuel costs.

The content of these terms and conditions may be changed, moved, or deleted at any time. Tioman Dive Buddy reserves the right to change contents without prior notice. Any violation of these terms will result in immediate action against the offender(s).

Site Contents & Copyrights

Unless otherwise noted, all materials — including images, illustrations, designs, icons, photographs, video clips, and written materials — that appear on this site are copyrights, trademarks, trade dress, and/or other intellectual properties owned, controlled, or licensed by Tioman Dive Buddy (M) Sdn. Bhd.

Comments & Feedback

All comments and feedback should be directed to [email protected]. Users agree that no comment submitted will violate any rights of any third party. Content that is unlawful, abusive, or obscene will not be tolerated. Users are solely responsible for their comments.

Product Information

We cannot guarantee all products will appear exactly as shown on your monitor, as display may vary depending on your screen settings.

Newsletters

Users agree that Tioman Dive Buddy may send newsletters regarding news, products, and promotions via email.

Indemnification

Users agree to defend, indemnify, and hold tiomandivebuddy.com harmless from and against any claims, damages, costs, and expenses — including attorneys' fees — arising from or related to use of the site.

Links to Other Sites

Access to third-party sites is at your own risk. Tioman Dive Buddy will not be related to or involved with any third-party website if the user's content or products are damaged or lost through such connection.

Inaccuracy of Information

From time to time, information on tiomandivebuddy.com may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, or availability. We reserve the right to correct errors and edit information without prior notice.

Termination

This agreement is effective unless and until terminated by the customer or Tioman Dive Buddy. Customers may terminate at any time. Tioman Dive Buddy may also terminate this agreement without prior notice and deny access to customers who are unable to comply with these terms.

Shipping & Delivery

Items in stock: 2–5 working days for Standard Delivery.

Out of stock items: Please email or call us for assistance.

Payments

All goods purchased are subject to a one-time payment. Payment can be made through various methods including Visa, MasterCard, or online payment methods.

Payment cards (credit or debit) are subject to validation checks and authorisation by your card issuer. If we do not receive the required authorisation, we will not be liable for any delay or non-delivery of your order.

Your Privacy

We respect the privacy of your personal information and strive to maintain confidentiality. The objective of collecting your personal data is to deliver products and services, for future marketing purposes, and to improve our services. Only authorised employees have access to your personal information.

We will not disclose customer information to third parties except where it is part of providing a service (e.g. arranging product delivery, conducting security checks, customer research and profiling), or where we have your express permission.

Your Consent

We will not sell your name, address, email address, credit card information, or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

Communication & Marketing

If you have made a purchase, we may occasionally update you on latest products, news, and special offers via email, post, or telephone. All members have the option to opt-out of marketing communications by visiting 'Your Details' in 'Your Account' on the website, or by clicking the 'unsubscribe' link in any email communications.

Disclosure of Your Information

We may disclose your personal information to any of our group companies, or to third parties in the event that Tioman Dive Buddy (M) Sdn. Bhd. sells or acquires any business or assets, or if we are under a duty to disclose in order to comply with any legal obligation, enforce our terms, or protect the rights, property, or safety of the company, our customers, or others.

Third-Party Sites

Our site may contain links to and from partner networks, advertisers, and other third parties. These websites have their own privacy policies and we do not accept any responsibility or liability for them.

Checking Your Details

You may verify details you have submitted by contacting us. Our security procedures mean we may request proof of identity before revealing information. We strongly recommend not using the browser's password memory function.

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Site Statistics

We may disclose aggregate, anonymised statistics about visitors and purchases as required by our investors. We use independent measurement and research companies to gather visitor data using cookies and embedded code. This information is used to improve our services.

We are always pleased to hear from our customers. If you have any questions or feedback, or if you would like us to stop processing your information, please do not hesitate to contact us.

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